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POV: HR & your supervisor wanna “chat” after that one call 😭📞 HR: “So what do we say when customers provoke us?” My brain on mute: “If you wanna talk about it, be about it—” Me out loud: “I apologize and maintain professionalism.” 😌 Because listen… the THOUGHTS be ghetto. The JOB need healthcare. Call Center Uncut = where your inside voice got hands but your outside voice got a script. You fighting for your life internally while saying, “I understand your frustration.” If you ever had to sit
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