From explainable AI agents to a proactive copilot and VoC Action Plans, the 26.4 release puts product muscle behind the ...

New product suite will help businesses stay credible and visible as AI changes the buyer journey NEW YORK – April 7, 2026 – Trustpilot, the world’s largest open feedback platform, today launched a ...

The awards honor practitioners and vendors who exemplify excellence in customer experience strategy and execution. SAN FRANCISCO — CMSWire, the world’s foremost publication covering digital customer ...

Great customer experience means nothing if your team is doing the heavy lifting behind broken systems — and eventually, that ...

Optimove and Smartico to remain fully independent, each continuing to innovate and grow the iGaming CRM marketing industry New York, April 06, 2026 (GLOBE NEWSWIRE) -- Optimove, the creator of ...

Leadership appointment. Jay Lee named chief marketing and growth officer at Five9. Role unification. New position combines global marketing, revenue strategy and operations. CX innovation focus.

Customer success and revenue teams can build agentic retention workflows on Gainsight's customer intelligence using AI tools like Claude and ChatGPT San Francisco, CA — April 2, 2026 — Gainsight, the ...

What fails first is governance. Once a conversational system starts influencing commercial outcomes, the business needs clear ...

Cloudflare created an open-source CMS it calls a "spiritual successor to WordPress" — but WordPress is having none of it.

Two Breeze AI agents now charge only for completed tasks, cutting customer risk and aligning spend with outcomes.

Newest MadCap Syndicate version conducts AI-powered semantic search and analysis at scale, enables the creation of customized portals with full control and AI-readiness, and expands capabilities for ...

Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action.