A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Grok’s recent antisemitic turn is not an aberration but part of a pattern of AI chatbots churning out hateful drivel.

A new Stanford University study reveals significant concerns about AI-powered therapy chatbots, finding they may reinforce ...

As the uncontrolled and unapproved use of unvetted AI tools such as ChatGPT soars, so too does the risk that company secrets ...

Missouri’s attorney general is trying to force AI companies to make their chatbots give partisan answers. Will they fight ...

The response comes after X's Grok chatbot began spewing antisemitic and pro-Hitler comments earlier this week.

Commercial therapy chatbots like 7cups and Character.ai perform worse than base models and lack proper oversight ...

AI-generated content — true and otherwise — is taking over the internet, providing training material for the next generation of LLMs, a sludge-generating machine feeding on its own ...

But after the chatbot developed by Elon Musk’s start-up xAI ranted for hours about a second Holocaust and spread conspiracy ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

According to one employee who spoke with the source, initial reactions from some colleagues did not appear to take the matter ...

Artificial intelligence chatbots have largely been 'trained' by being fed reams of information from the internet, some of it ...