I secured my lowest price for Spectrum internet in years. All it took was a call to Spectrum’s retention department, which is ...

As customer expectations continue to shift and escalate, businesses are turning to AI-driven technologies—particularly advanced sentiment analysis solutions—for the detailed insights they need ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

As the partnership spectrum expands and extends further, it goes beyond just solving a customer’s technology problem – it starts getting into solving business challenges.

What’s New in the Rankings of Best-Managed Companies for 2024 The biggest change this year: capturing customer sentiment by counting clicks By Rick Wartzman and Kelly Tang Share Resize ...

STAMFORD, Conn., Sept. 16, 2024/ PRNewswire/-- Spectrum today made a series of announcements building on the Company's customer-first philosophy, backed by money-back guarantees. They include a ...

Telecom giant Spectrum, which is operated by Charter Communications (CHTR) , is suffering from an alarming shift in customer behavior, despite its recent effort to reverse the trend.

There's a lot to like about Spectrum Internet. Speeds are decent, pricing is fairly transparent and the service has no data caps or contracts. That, combined with improving customer satisfaction ...

Customer Data Reach has helped power 800 successful traditional and connected TV ad campaigns for small- and medium-sized ...

Tracking customer sentiment can help to identify some of these friction points, but surprisingly many teams aren’t formally doing so. It’s a missed opportunity.

Spectrum has made a series of announcements as part of its "customer commitment" which include free internet speed upgrades and new bundled pricing.

Spectrum today made a series of announcements building on the Company's customer-first philosophy, backed by money-back guarantees. They include a first-of-its-kind Customer Commitment that ...