Shapiro-backed HB2151 is a threat to the municipal zoning process dozens of communities across PA have relied on to stop data centers ...

To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

FORT WAYNE, Ind. (WANE) — Typically, as demand for something goes up, so does the price. But as Indiana data centers begin to demand historic levels of electricity, Indiana Michigan Power (I&M) says ...

Bill Maher confessed he took no issue with Donald Trump’s attempt to block his Kennedy Center honor, noting he was happy to “keep the game going” with the president. During Friday’s monologue for ...

WASHINGTON — House Republicans voted Friday evening to pass a short-term funding bill for the Department of Homeland Security that has no viable path in the Senate and is likely to extend the shutdown ...

(INDIANA CAPITAL CHRONICLE) — What Republican lawmakers pitched as a potentially multi-million dollar incentive for Indiana cities and counties to approve future data center projects was sliced to a ...

Abstract: AI data centers have fundamentally shifted from north-south transactional traffic to east-west GPU cluster communication, rendering traditional spreadsheet-driven network design inadequate.