A cracked phone on an SAS flight — why won’t the airline pay my damage claim?

Q: On a recent flight from Copenhagen to Newark on SAS Scandinavian Airlines, I was in the aisle seat of an exit row. The ...

German airlines Lufthansa faces major disruptions as crew strike grounds 500 flights

The Lufthansa crew is on strike, leading to major disruptions in air travel at major hubs across Germany. The disruption ...

How unruly do your fellow passengers need to be for an airline to give you compensation?

One flier told MarketWatch that a fellow passenger sprayed them with perfume. She contacted the airline’s CEO.

Another airline shuts down and cancels all flights

Facing a tougher market and smaller customer base, many regional airlines launch with great ambitions but ultimately fail to ...

Phone gets cracked during SAS flight, leading to damage claim

After Christopher Kennedy’s phone screen cracks midflight, he thinks Scandinavian Airlines will make things right. But the ...
Travel Radar

Caribbean Airlines Posts $250M Loss Since Air Jamaica Takeover

Since its 2011 acquisition of Air Jamaica, Caribbean Airlines has faced $250M+ in losses and ongoing operational and regional changes.

FAA floats penalty for airline over flight attendants’ drug allegations

Flight attendants who tested positive for meth and cocaine returned to duty too soon, the FAA alleges.
Elliott Report on MSN

She prepaid for checked bags on Frontier. The price changed before she hit "confirm."

Kristen Rodriguez thought she had scored a deal when she prepaid for her checked baggage on Frontier Airlines.The airline app ...

When To Send Airline Complaints To The Government

If an airline's response to your complaint isn't satisfactory, you can escalate your complaint to the government. Here's what ...

Parents and 2 Small Children Were Denied Boarding Due to a 'System Failure' and the Airline Is Allegedly Refusing to Do Anything About It

According to her, everything went sideways due to a ticketing error, which she claims the airline failed to adequately ...
AOL

Airline’s New “Customer Of Size” Policy Sparks Backlash

Southwest Airlines is facing backlash over its controversial new “Customer of Size” policy. The policy, which states that overweight customers must purchase additional seats, has been called a “fat ...
The Points Guy

These travelers lost thousands of dollars to scam airline call centers — here's how we helped

Michelle Couch-Friedman is an ombudsman columnist at The Points Guy. Michelle is the founder of Consumer Rescue, an organization dedicated to helping consumers navigate and avoid problems with ...