Here are the dangers of scammers on Facebook. Learn how a traveler was misled in a fake Norse Atlantic Airways group, costing ...

Norse Atlantic Airways customer Joanne Reston joined the airline’s official Facebook group to complain about a missing refund. At least that’s what she thought she was doing. As it turns out that ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

%😀 Michelle Couch-Friedman is an author and consumer advocate. She's the founder of Consumer Rescue, which defends and educates consumers (free of charge).

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Maria Witbrod wanted to add a new puppy to her family so she turned to the internet. That’s where a well-organized criminal operation led her into a costly and increasingly common pet scam. $4,000 ...

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly ...

If an airline misplaces your luggage and cannot find it within a reasonable time, the carrier must pay for your loss. If you accept the compensation, that ends the airline’s liability to you, and your ...

Kesha Green* made what is arguably the most dire mistake a passenger can make on a cruise ship. Just hours after boarding Carnival Conquest in Miami, she found herself unexpectedly brawling with two ...