A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Chatbot fatigue is real. When website visitors see a floating icon inviting them to chat with AI—even on the website of a ...

Behind the screen, a growing number of users are forming intense, sometimes unhealthy relationships with virtual characters.

X eventually deleted many of the obscene posts. Hours later, on Wednesday, X CEO Linda Yaccarino resigned from the company ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

This session focuses on FX, showing how to extract meaningful signals from IB Chat. Learn how feeds and chatbots help ...

Andrew Bailey took issue with how the AI platforms ranked the president on "a straightforward historical question." ...

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. The problem might be your prompts.

"Millions of people are turning to AI tools for guidance on health-related questions," said Natansh Modi of the University of ...

Without better internal safeguards, widely used AI tools can be deployed to churn out dangerous health misinformation at high ...

Scientists probe the effects of ChatGPT on brain function and cognitive abilities, raising concerns about its impact on critical thinking and creativity ...

In the buy-side FX space, speed and clarity are essential. This session covers how to make real-time sense of IB Chat—whether ...