In 2015, during my tenure at a large e-commerce company as a principal product manager, I found myself spearheading an ambitious project: expanding the company to more than 100 countries lacking a ...

Does your business have a framework for solving problems? Lean expert Art Smalley was one of the first Americans to work for Toyota Motor Corporation in Japan. There, he learned how to problem solve ...

Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

Lean. That’s something for big manufacturers, right? Wrong. The lean philosophy can transform nearly every business—small as well as large, service companies as well as manufacturers. If you haven’t ...

The Lean Sigma Scorecard brings together the best of Lean Enterprise thinking, Six Sigma processes, and the Balanced Scorecard’s multiple perspective management. It combines the use of data to deploy ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. The panelists discuss the dramatic escalation ...