According to a survey by customer service expert Shep Hyken, 58% of customers will pay more for better customer service. For this reason, an inbound customer care representative may be a company's ...
Opinions expressed by Entrepreneur contributors are their own. Every time inbound sales representatives contact a lead, they have an opportunity to significantly impact the overall customer experience ...
Inbound customer service representatives answer questions and provide sales assistance. These live operators are your employees and it’s up to you to house them, equip them and train them. These ...
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