Workday, Inc. (NASDAQ: WDAY), the enterprise AI platform for HR, finance, and IT, today introduced Sana for IT Service Management (ITSM) to handle common service tasks from HR, finance, and IT, and ...

Xurrent is another forward-thinking ITSM provider that recognizes the importance of high-quality IT Visibility as the ...

Workday’s tighter integration of HR, finance, and IT workflows could simplify enterprise operations and improve AI context, ...

In an announcement today, Workday launched two new AI agents for Sana, the company’s AI-powered platform for knowledge ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

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Preventing technical debt in modern ITSM platforms requires governance, disciplined development, and platform health management.

As of March 2026, the ITSM landscape has undergone a quiet but profound transformation: Citrix has deepened its integration with ServiceNow, Google Workspace has solidified its position as the ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...