Earthlink has unequivocally denied an online columnist’s report that the Internet service provider has been failing to deliver as many as nine out of 10 e-mails to its customers. “Our e-mail is ...

Rob Kennedy replied: "Earthlink's claim is simply not true. Step one in requesting online help from Earthlink is entering user account information, in several specific fields, on a secure web page.

Several MacFixIt readers who subscribe to Earthlink for Internet services received the following e-mail: "Dear EarthLink.com member, EarthLink.com Account Management regrets to inform you that your ...