Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data doesn't specify which departments got the ax, my experience in B2B software tells me they're gutting ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

It’s been said millions of times the customer is always right. Unfortunately, that doesn’t translate to them always being satisfied. According to the Genesys Global Survey, bad customer service costs ...

A good customer service department sets out to create a positive experience for the customer each time. The customer may not always get the results he was looking for, but a good customer service ...

Opinions expressed by Entrepreneur contributors are their own. Customers may shop around, but they’re not immune to the lure of good customer service. This leaves them wide open for wooing, yet ...

With customers’ needs changing, so does their relationship with brands and the customer journey. Here’s how organizations can keep people loyal. The customer journey doesn’t end once a brand has ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...