Here’s an idea: Call your own company’s phone line to see how it’s answered. Have a live online chat with your competition and your own company during the workday. Send an email requesting more ...

Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...